Welcome to Denoarajewels. By placing an order on our website or through our direct channels, you agree to the following terms and conditions.

1. Orders & Cancellations

  • Finality of Sale: Once an order is placed and confirmed, it cannot be cancelled or exchanged for another product.
  • Customer Cancellation: If an order is cancelled from your end before dispatch, only 50% of the order value will be refunded. This refund will be provided strictly as store credit for future purchases. No bank transfers will be made.

2. Shipping & Delivery

  • Dispatch Timeline: Orders are typically dispatched within 2 working days from the date of payment.
  • Delivery Timeline: Delivery generally takes 4–10 working days, depending on your location.
  • Courier Responsibility: We ship through reputed courier agencies to ensure safety. However, after dispatch, we do not have control over the parcel. Denoarajewels is not liable for delays caused by the courier partner due to bad weather, strikes, or other unavoidable circumstances.
  • Delivery Attempts:
    • The courier will make a total of 3 attempts to deliver.
    • If the customer is unavailable and the packet is returned to us (RTO), the customer must pay Rs. 100 for re-shipping.
    • If you choose not to pay for re-shipping and cancel the order at this stage, a gift coupon will be issued after deducting Rs. 200. No cash refunds will be initiated for courier returns.

3. Product Disclaimer

  • Handcrafted Nature: Artificial jewelry may have slight irregularities.
  • Minor Issues: Small issues that can be easily fixed at home—such as stones falling out or small bends (which may happen during transit pressure)—are not considered defects/damage. We do not accept returns or replacements for these minor fixable issues.

4. Care Instructions

To ensure the longevity of your jewelry, the customer agrees to follow these care steps:

  • Avoid direct contact with perfumes, deodorants, water, and harsh chemicals.
  • Store jewelry in an airtight box or ziplock bag immediately after use.
  • Gently wipe with a soft, dry cloth after wearing to remove sweat and oils.

5. Contact Information

For any account or order-related queries, please contact us at: 📧 info@denorajewels.com