Effective Date: 1 Dec 2025

At Denoarajewels, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or place an order with us.

1. Information We Collect

We collect personal information necessary to process your order and improve your shopping experience. This includes:

  • Personal Details: Name, email address, phone number, and shipping/billing address.
  • Order Details: Information regarding the products you purchase.
  • Payment Information: We do not store your credit/debit card or net banking details on our servers. All payment transactions are processed through secure third-party payment gateways (such as Razorpay, Paytm, UPI, etc.) which are encrypted and secure.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and dispatch your orders and to communicate with you regarding order status/shipment tracking via email or phone.
  • Customer Support: To respond to your queries, return requests (including reviewing unboxing videos), and complaints.
  • Marketing (Optional): With your consent, we may send you emails about new collections, exclusive offers, or updates. You can opt out of these at any time.

3. Information Sharing

We respect your privacy and do not sell or rent your personal information to third parties. However, we share necessary data with trusted service providers to fulfill your order:

  • Logistics Partners: We share your name, address, and phone number with courier agencies to ensure delivery.
  • Payment Processors: To securely process your transaction.
  • Legal Compliance: We may disclose information if required by law or to protect our rights and safety.

4. Cookies

Our website uses cookies (small data files stored on your device) to enhance your user experience. Cookies help us remember your cart items and understand how you use our site so we can improve it. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices or content of these external sites.

7. Changes to This Policy

Denoarajewels reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: info@denorajewels.com